Use of credit cards, deposits and financial statements.
Our rental customers may be required to have a credit card issued in their name at the time of rental. This credit card must be available for online use. Although this varies depending on the vehicle type being rented, a pre-authorization amount will be taken from this credit card for Economy, Premium Economy, Midsize, Midsize Plus, SUVs, Minivans, Luxury, and Luxury Plus. 10 business days after the end of the rental term, written information will be sent to the relevant bank to remove the security deposit. Since this is not a pre-authorized sale transaction, you do not have to pay the bank.
In order to ensure safer driving, rental and contract execution, and to reduce the risks arising from the contract, a financial analysis may be requested for our customers who have not rented a vehicle from us within the past six months. This is done through the findeks.com (KKB Kredi Kayit) website. After the customer shares the report with MUSA, MUSA Rent a Car will re-evaluate the report using its own calculation method to determine whether it complies with the rental terms. Even if a reservation is made for a vehicle rental request that does not meet the conditions, the vehicle will not be delivered, and the customer will be refunded even if the payment has been made.
Pre-booking terms and conditions
The credit card holder using which payment is made (the username must be written on the card) and the person renting the car must be the same. You will be asked to present the credit card used for payment at the counter.
The conditions for canceling and receiving a refund for the car you rented from MUSA are as follows:
1- If more than 10 days remain until the rental date, you may cancel your reservation without giving any reason. The reservation fee will be fully refunded to the credit card you provided during the rental within 7 business days.
2. If the reservation is cancelled less than 10 days before the rental date, the 3-day rental fee, additional services, and products purchased will be deducted from the reservation amount, and the remaining amount will be refunded to the credit card you provided during the rental within 7 days. If the rental period is less than 3 days, no refund will be given.
3. If the vehicle is not picked up at the time of rental without canceling the reservation, the provisions regarding cancellation within one hour will apply, and the remaining amount, after deducting the 3-day rental fee and additional services purchased, will be refunded to the credit card you provided during the rental within 7 days.
4. If the vehicle is returned before the end of the rental period, no refund will be given for the remaining days.
5. Cancellation notices must be sent in writing to In this case, you can rent a car in a higher class by purchasing the 'Young Driver Package'. In this case, you can rent a car in a higher class by purchasing the 'Young Driver Package'.
Services and Products Excluded from Musa Rent a Car Prices
The rented vehicle is insured under the rental contract and general conditions under the mandatory motor liability insurance, provided by the lessor. Financial damages incurred by third parties and medical expenses incurred by the driver are limited to the scope and limits of the mandatory motor liability insurance. All liabilities and obligations resulting from damages, including financial and psychological damages, loss of value, and loss of profit, are the responsibility of the lessee. If the lessee does not purchase any of the insurance packages offered at the time of signing the contract, the lessee will be responsible for the financial costs resulting from damages that may occur to the vehicle owned by the lessor. If the lessee decides at the time of signing the rental contract to purchase one of the warranty packages covering damages, namely the mandatory civil liability insurance, the small warranty package, the super warranty package, and the premium warranty package, the lessor will be responsible. The lessee must pay an additional amount in addition to the rental fee, and the lessee may exempt themselves from liability according to the terms included in this additional contract.
• COVERAGE PACKAGES
- MINI DAMAGE INSURANCE PACKAGE:
a. It is a damage assurance package that offers repairs to the customer with a declaration of up to 100$ for unilateral damage cases where it is not possible to prepare a report or keep a report.
b. It is a damage assurance package that provides free repair of the glass or frame, based on a written declaration from the driver, without the need for a police/gendarme report or accident report.
c. It is an assurance package that provides exemption assurance of 20% of the value of the vehicle at the time of the accident in case a report is prepared and a report is kept as a result of an accident with the vehicle.
D. In cases where the fault belongs to the renter as a result of an accident with the vehicle, the amounts requested for the damage cost of the rented vehicle, loss of value, loss of day/deprivation fee/loss of earnings compensation, and amounts outside the insurance limits in terms of material and moral compensation claims due to damages incurred in third parties. It is an assurance package that provides a 25% discount on the remaining price after deducting the exemption guarantee. Within the scope of this assurance package, the customer is not provided with a replacement vehicle service due to the accident, and the customer remains responsible for the loss of earnings during the repair of the vehicle.
- SUPER COVERAGE PACKAGE
a. It is a damage assurance package that offers repairs to the customer with a declaration of up to 200$ for unilateral damage cases where it is not possible to prepare a report or keep a report.
b. It is a damage assurance package that provides free repair of the glass or frame, based on a written declaration from the driver, without the need for a police/gendarme report or accident report.
c. It is an assurance package that provides exemption assurance of 20% of the value of the vehicle at the time of the accident in case a report is prepared and a report is kept as a result of an accident with the vehicle.
D. In cases where the fault belongs to the renter as a result of an accident with the vehicle, the amounts requested for the damage cost of the rented vehicle, loss of value, loss of day/deprivation fee/loss of earnings compensation, and amounts outside the insurance limits in terms of material and moral compensation claims due to damages incurred in third parties. It is an assurance package that provides a 50% discount on the remaining amount after deducting the exemption guarantee. Within the scope of this assurance package, no replacement vehicle service is provided to the customer due to the accident, and the lessee remains responsible for the loss of earnings during the repair of the vehicle.
- PREMİUM COVERAGE PACKAGE
a- It is a damage assurance package that offers repairs to the customer with a declaration of up to 300$ for unilateral damage cases where it is not possible to prepare a report or keep a report.
b. It is a damage assurance package that provides free repair of the glass or frame, based on a written declaration from the driver, without the need for a police/gendarme report or accident report.
c- In cases where a report is prepared and a report is kept as a result of an accident with the vehicle, in cases where the fault belongs to the customer as a result of the accident with the vehicle, the cost of damage to the rented vehicle and the other party's vehicle, value losses, loss of day/deprivation fee/loss of earnings compensation, It is an assurance package that provides a 100% discount on amounts outside the insurance limits in terms of material and moral compensation claims due to damages occurring to third parties. Within the scope of this assurance package, whether a replacement vehicle service will be provided to the customer due to an accident is determined according to the fault of the customer in the accident. In this assurance package, the customer is not responsible for any loss of income during the repair of the vehicle.
Situations Excluded from the Scope of Assurance Packages:
Situations Excluded from the Scope of Assurance Packages:
Every accident in which the person driving the car is involved under the influence of alcohol or drugs exceeding the legal limit,
The car is tied up by law enforcement officers due to its driver,
Hitting the underside of the car without any accident,
Burning the seat upholstery of the car, spilling liquid, delivering it extremely dirty,
The car can be used in mountainous terrain, sandy areas, swamps, beaches, etc. Damages caused by the use of automobiles for purposes, places and roads that are contrary to their endurance and characteristics, on roads that are not suitable for traffic, rallies, speed trials, motor sports and driving in areas closed to traffic,
The customer is responsible for any damage or damage caused by carelessness, carelessness or excessive force, as determined and reported by the authorized services.
Theft of your personal belongings from the car, theft of the vehicle's keys, falling into water, loss of license, license plate and/or equipment, wheel cover and spare wheel, loss and damage of additional rented products,
Accidents or damages involving a driver who is not registered in the contract,
Damages that may occur due to natural disasters if the customer does not take precautions,
Damages caused by carrying uncaged animals in the car,
Error in use and/or carelessness, imprudence, etc. All damages, including all kinds of mechanical and electrical, caused by reasons (including, but not limited to, transmission failure due to incorrect gear shifting, damage that may occur due to continuing to use the vehicle even though the warning light is on, fuel-related malfunctions and damages, etc.),
Damages that may occur due to sabotage, terrorism and social events if the customer does not take precautions.
Expenses, damage, etc. incurred as a result of incorrect or incomplete information provided during rental.
Malfunctions caused by filling up with the wrong fuel from unrecognized stations
EXCEPT FOR MUTUAL AND UNILATERED TRAFFIC ACCIDENTS, AN ACCIDENT REPORT AND ALCOHOL REPORT MUST BE PROVIDED. IF THE RELEVANT REPORT IS NOT PREPARED, THE customer IS FULLY RESPONSIBLE FOR ANY DAMAGES CAUSED.
VEHICLE PICKUP AT THE LOCATION
If the vehicle is desired to be rented or delivered at a point other than the specified stations, a delivery fee will be applied.
• FUEL
Vehicles are delivered with a full tank of fuel whenever possible and a full tank of fuel is requested to be returned. If the vehicle is delivered with a full tank and returned to us with a missing tank of fuel, the calculated fuel fee will be requested from the renter. It will be much more economical for the renter to deliver the vehicle with the fuel level it was purchased for.
• UNLIMITED KM PACKAGE
Limited mileage is applied to your rentals. You can do a maximum of 150 km / day in a rental. If you exceed the mileage, you will be charged extra depending on the vehicle group. If you buy this package, km will be unlimited.
• ADDITIONAL DRIVER
2 additional drivers can be added for a fee, provided that the driver's license is shown and the rental prerequisites are met (except for the deposit prerequisite).
• BABY SEAT
Baby and child seats can be provided in the vehicles. If you specify it during your reservation, our reservation managers will inform you.
• REQUESTS FOR CHANGE IN THE RENTAL CONTRACT
In cases where it is not possible to meet a requested change operationally (the vehicle has a reservation, maintenance mileage is due, etc.), this request may not be met. Even if the change request is accepted, an additional fee may be charged as this will change the initially determined price calculation. . A change in any of the following conditions may change the rental terms. The request for extension of the rental period is received by phone at the first extension and the fee is collected and confirmed by mail order. In subsequent extension requests, the vehicle must be brought to one of the MUSA rent a car offices and checked.
- Changing the return date and time (extension/early return)
- Change of return station
- Vehicle group change
- Request to add an additional driver to the contract
- Time difference
Rental period is 24 hours. An amount of 30% of the daily rental fee may be requested for each hour of late delivery. Delays in vehicle delivery without approval may cause the Insurance Benefit Coverage (Full or Exempt Accident Coverage) to be disabled and may also result in an additional time difference fee.
• YOUNG DRIVER
When renting a car, the age and driving license years specified in the vehicle groups are required. Failure to meet these conditions
In this case, you can rent a car in a higher class by purchasing the 'Young Driver Package'.
• TRAFFIC PENALTY SERVICE COST
The customer is responsible for any traffic fines arising from the use of the vehicle during your rental period.,
• OTHER OPERATIONAL EXTRAS
You can get information about the prices and availability of the services you think you may need during your trip by informing our reservation officers.
Reservation terms
Required identification documents:
For Syrian Citizen: ID and Driving License
Syrian citizens who will rent know and accept that it is only possible to drive in our country with driver's licenses obtained from foreign countries under the following terms and conditions:
With driver's licenses obtained from foreign countries, the vehicle can be used for a maximum of 1 year from the date of entry into our country.
At the end of one year, in order to drive in our country, it is mandatory to replace the driver's licenses obtained from foreign countries with our country's driver's license.
Foreign nationals who will rent know and accept that it is possible to drive in our country with the driver's licenses they have obtained from foreign countries under the following terms and conditions:
With driver's licenses obtained from foreign countries, the vehicle can be used for a maximum of six months from the date of entry into our country.
At the end of six months, in order to drive in our country, driver's licenses obtained from foreign countries must be replaced with our country's driver's license.
For foreign driver's licenses, if the driver's license issue date and the customer's name are written in Latin alphabet and can be read, car rental can be made. If it is not written in the Latin alphabet, a notarized translation must be declared.
Minimum rental period: The company requests that the minimum rental period be 3 days.
Additional driver: An additional driver can be added to the main customer, provided that the conditions for him/her are the same as those for the main driver, and the additional driver's data must be recorded in the rental agreement with the main driver. .
Provision amount (DEPOSIT): The deposit amount is determined according to the category of the requested vehicle.
Customer's age: The company requires a minimum age of the customer (23) and maximum age (70).
We provide details about the ages of the customers, the vehicle categories they are allowed to use and the driver's license age in the table below:
| Car Type | Example |
| ECONOMY / ECONOMY PLUS | |
| MİDDLE | Kia Pegas / Hyundai Accent / Kia K3 / Hyundai Elantra / VW Lavida |
| MİNİ VAN / SUV / MİDDLE PLUS | Kia Seltos / Kia Sportage / Chevrolet Captiva |
| LUX / LUX PLUS | Audi a6 / Range Rover Evoque |
| Car Type | Age | Licence | ||||
| 23 | 25 | 27 | 28 | |||
| 1 | ECONOMY / ECONOMY PLUS/MIDDLE | 6 months | ||||
| 2 | MİNİ VAN / SUV / MİDDLE PLUS | X | 1 year | |||
| 3 | LUX / LUX PLUS | X | X | X | 2 year |
Customer's commitment
The customer's commitment to comply with the contract signed between him and the company.
The customer must have his identification documents with him when picking up and delivering the vehicle, and all of them must be valid.
The customer's commitment to assume full responsibility for the authenticity of the identification documents provided.
The customer undertakes to pick up the vehicle himself and sign the rental agreement himself.
The customer's commitment to the agreed pickup and delivery date.
If the customer wishes to extend the contract, his commitment; Contact us 48 hours before the contract ends.
The customer's obligation to pay toll fees (HGS) to the company.
Obligation to pay for traffic violations caused by the customer.
The customer is obliged to return the vehicle with the fuel index at which it was delivered or to pay some money for the fuel consumed.
The customer undertakes to return the car as it was received, clean inside and out, or to pay an amount of money to have the car washed.
The customer's obligation to return the vehicle in intact condition as it was received or to pay compensation for new damages that may arise from its use.
The customer is obliged to use the vehicle himself or the additional driver whose information is registered in the contract, and it is strictly prohibited for anyone other than the contracted customer and the additional driver, if any, to use the vehicle.
The customer's obligation to pay the value of additional mileage exceeded by the authorized mileage.
When an accident occurs, the customer is obliged to keep a report of the accident, "God forbid", and to contact us if he/she needs help.
The customer's commitment to comply with the traffic rules in Turkey.
The obligation of the customer to inform the company before leaving Istanbul and in case he travels without the knowledge of the company; The company has the right to take appropriate measures against him.
Company's commitment
The company's commitment to comply with the terms of the contract signed between itself and the customer.
The Company's commitment to the security and privacy of customer data and information.
The company's commitment to transparency and reliability with customers.
The company's commitment to measuring customer satisfaction and taking into account their suggestions at the end of the contract period and throughout the contract period.
The company's commitment to paying attention to customer complaints, knowing their causes, and addressing them.
The company's commitment to deliver the car to the customer in good condition, internally and externally.
The company's commitment to deliver the car clean, free of unpleasant odors such as smoke.
The company's commitment to deliver the car to the customer with fuel.
The company's commitment regarding the date and place of delivery and delivery of the vehicle.
The company's commitment to provide the customer with 150 kilometers per day for each day of the rental period.
The company's commitment to refund the provision fee to the customer when he/she picks up the vehicle, after deducting any fees owed to him/her such as additional mileage value, tolls, violations, oil level, cleanliness of the vehicle, any damage... if any.
The company's commitment to extend the customer's lease; An alternative vehicle can be provided upon request or 48 hours before the end of the contract.
The company's commitment to serve the customer around the clock and assist him in all circumstances.
The company's commitment to provide a new car upon receipt of the car; For periodic maintenance, emergency repair or inspection purposes.