Privacy Policy
MUSA CARS Privacy Policy
1. Introduction
2. Scope of the policy
3. Protection of personal data
4. Data collected on our website
5. Links to third-party websites
6. Policy Update
7. Contact us
1. Introduction
As MUSA CARS, we treat this issue sensitively because we attach importance to the confidentiality of your personal data and accept that the information you share with us is personal and confidential.
We have created this Privacy Policy (“Policy”) to inform our users who visit our website and mobile application about the privacy and security of your personal data collected through the websites (“Platforms”) we operate as a company within the scope of Law No. 12 of 2024 on the Protection of Personal Data. Your personal data will only be used to provide you with better service within the framework of this Policy.
2. Scope of the policy
The confidentiality and security of your data that we collect while you access our platforms operated by Musa is covered by this policy.
The presence of a Musa logo, mark, etc. on a site not operated by Musa does not mean that this Policy applies to that site. When sharing personal data with such sites, you must ensure that the site in question is a Musa site in order to benefit from the guarantees contained in this Policy.
3. Protection of personal data
If you have any questions, concerns, or complaints regarding the interpretation or application of this policy, please contact us via email or phone.
4. Data collected on our website
4.1. Personal data collected through contact forms
Through our public representation contact forms, which allow you to send us your requests and complaints;
Name and Surname,
Email,
Phone number,
We collect your subject and message information.
4.2. Device Information
While using our Services, information such as IP address, etc. is collected for your electronic devices (computers, tablets, smartphones, smart TVs, etc.).
We may also send you notifications through our website(s). You may opt out of receiving these messages by changing the settings in your device's operating system.
4.3. Data collected through cookies
Cookies are small text files that are stored on a visitor's device (such as a computer or phone) when they visit a website and may contain data in name and value format. This allows us to obtain various information about the device from which the website(s) are visited and the user in question. Cookies are used on our website. For detailed information about the use of cookies on our website, please read our Cookie Policy.
4.4. Data we automatically collect when you access our servers
If you use our website, we may collect your personal data such as device log records etc. in order to meet the individual or corporate requirements and needs of our customers, to develop and control our technical infrastructure, to improve the hardware, software and other service technologies we use and to fulfill our legal obligations.
5. Links to third-party websites
Our website may contain links to third-party websites, such as private recruitment agencies. In such cases, the collection, processing, sharing, or transfer of data by third parties is outside our responsibility. Your use of third-party websites and sharing of data with these websites is subject to the privacy policy and terms of use of those websites and is outside the scope of this policy. We recommend that you read the privacy policies of the websites you visit before sharing your personal data.
6. Policy Update
The provisions of this Policy may be amended or renewed, in whole or in part, to become effective from the date of its publication on our website.
We recommend that you check our website periodically for changes to our policy. Any changes to this statement will be effective upon posting of the revised statement on the website. Your use of the website and any of our products and services after any such changes constitutes your acceptance of the revised statement then in effect.
7. Contact us
If you have any questions, reservations, or complaints regarding the interpretation or application of this policy, please contact us using the following information:
* info@musacars.com
* Syria - Damascus - Abu Rummaneh - Mehdi Ben Barka Street.
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Distance Sales Contract
1. Parties
On the hand, the headquarters address is Syria - Damascus - Abu Rummaneh - Mehdi Ben Barka Street, operates under the name MUSA CARS. On the other hand, these General Conditions of Motorized Land Transport Vehicle Rental Agreement have been signed between the real or legal person who signed this agreement.
Second Party: A natural person or legal person, referred to as “the customer”.
2. DEFINITIONS\n\n
COMPANY: MUSA CARS.
CUSTOMER: The real or legal person who signed this agreement,
USER: The driver specified as the person who will use the vehicle in the rental agreement/vehicle delivery form,
VEHICLE: Motorized land transportation vehicle whose brand, model, license plate and other features are specified in the rental agreement and vehicle delivery form and is rented to be used by the CUSTOMER during the rental period,
GENERAL CONDITIONS: These General Conditions of Motorized Land Transport Vehicle Rental Agreement,
RENTAL AGREEMENT: Motorized Land Transport Vehicle Rental Agreement, in which the group, brand, model, license plate, other characteristics of the rented vehicle, rental period, rental fee, coverage and other issues are regulated,
VEHICLE DELIVERY FORM: The form in which the rented vehicle is delivered to the CUSTOMER, its condition at the time of delivery and other matters, and the condition and other matters when the vehicle is returned to the COMPANY,
DAILY RENTAL AMOUNT: The rent to be paid by the CUSTOMER, excluding all other fees and expenses, for a maximum rental period of 24 hours,
MONTHLY RENTAL AMOUNT: It refers to the rent to be paid by the CUSTOMER, excluding all other fees and expenses, for a maximum 30-day rental period.
3. TOPIC\n\n
The subject of these General Conditions is the rental conditions of the vehicle rented to be used by the CUSTOMER under the rental agreement, the form and conditions of payment of the rent and other fees determined by the CUSTOMER in return, and the determination of the mutual rights and obligations of the parties.
4.USE OF THE VEHICLE\n\n
4.1. With the rental agreement, the vehicle has been rented to the CUSTOMER during the rental period, and the CUSTOMER agrees to use the vehicle in accordance with the matters specified in the rental agreement, vehicle delivery form and these general conditions, with the rental fee and the fees/fees specified in the rental agreement, vehicle delivery form and these general conditions. declares and undertakes to pay the fees and to accept all the matters specified in the rental agreement, vehicle delivery form and these general conditions.
4.2.The vehicle has been delivered to the CUSTOMER by the COMPANY, with all its tires, vehicle documents, accessories, equipment and tools, and its periodic maintenance complete and complete, with the vehicle delivery form. CUSTOMER accepts that he/she has received the vehicle in question in a sound and good condition in terms of mechanics and bodywork - except for those specified in the delivery form - and that there are no signs of damage or accident on the vehicle.
4.3.CUSTOMER must comply with the matters written in the vehicle user manual prepared by the vehicle manufacturer.
accepts and undertakes to comply with the requirements, to show the necessary care and attention in the use of the vehicle and to ensure that the vehicle is in good condition.
4.4.The CUSTOMER accepts and undertakes to use the vehicle within the borders of the Republic of Syria in accordance with the Highway Traffic Law and all relevant legal provisions. In addition, the CUSTOMER shall not use the vehicle in the ways described below, including but not limited to the ones listed below, otherwise he will be responsible for the penalties and all kinds of expenses incurred:\n\n
a. Transporting passengers or goods for commercial purposes,
b. Any vehicle etc. pushing or pulling,
c. In the transportation of goods contrary to customs legislation and other laws or in other illegal activities,
D. By a person who has consumed alcohol or drugs or a driver who is not specified as an additional driver,
to. In motor sports (including speed determination, racing, rally, endurance and speed trials),
f. When transporting personal cargo/belongings that will damage the vehicle and exceed the loading limit,
g. Considering the make and model of the vehicle, in places and conditions that are not suitable for the purpose of rental (such as mountainous terrain, sand, terrain, stream bed, swamp, etc.) In unsuitable road conditions,\n\n
4.5. The vehicle will be used by a driver and/or additional driver who is qualified in terms of the valid driver's license and age limit, which will be specified according to the vehicle group in the rental agreement and vehicle delivery form. The CUSTOMER is obliged to ensure that the additional driver specified in the rental agreement and vehicle delivery form fully and completely complies with the rental agreement, vehicle delivery form and general conditions. In addition, the CUSTOMER is jointly and severally responsible with the driver for any damage or loss that may occur due to careless use of the vehicle.
4.6.The CUSTOMER accepts and undertakes not to make any changes to the vehicle without the written permission of the COMPANY. Otherwise, the CUSTOMER is responsible for the restoration costs and damages incurred by the vehicle.
4.7.The CUSTOMER is responsible for any errors in use and/or carelessness, imprudence, etc. in the vehicle received in a sound and good condition. for reasons (including, but not limited to, transmission failure due to incorrect gear shifting, damage that may occur due to continuing to use the vehicle even though the warning light is on, damage caused by hitting the underside of the vehicle, damage to parts such as tires and rims, fuel-related malfunctions and damages, etc.). accepts and undertakes to pay all damages and losses, including all mechanical and electrical damages.
5. The vehicle will be used by a qualified driver and/or additional driver with a valid driver's license and a maximum age, which will be determined according to the vehicle group in the rental agreement and vehicle delivery form. The customer is obligated to ensure that the additional driver specified in the rental agreement and vehicle delivery form fully and completely complies with the rental agreement, vehicle delivery form, and general conditions. In addition, the customer is jointly and severally liable with the driver for any damage or loss that may occur due to careless use of the vehicle.
4.6. The customer agrees and undertakes not to make any changes to the vehicle without obtaining written permission from the company. Otherwise, the customer will be responsible for any repair costs and damage to the vehicle.
4-10 The tenant acknowledges that in the event of non-payment of the rent, a request may be filed with the court to impose a precautionary seizure or precautionary measures, and the tenant accepts that there is no need to provide a guarantee by the landlord.
4.8. All fuel, parking, public service, logistics, highway, bridge, etc. charges for the vehicle are borne by the customer. Tolls, traffic fines, interest, and other charges are the responsibility of the customer and will be paid by the customer. Even if the rental period expires, the customer is responsible for any penalties incurred during the rental period. Even if the penalty receipt is written only on the license plate number without a name or signature, the customer agrees to pay the current penalty. Public service, logistics, highway, bridge, etc. charges for the vehicle will be arranged during the rental period. The company will pay the penalty receipts it receives for tolls, parking, and traffic fines. The customer will be charged the amount paid, late payment interest, and other charges, if any, in addition to the toll, parking, and/or penalty. Even if the rental agreement and these General Terms expire, the customer is responsible for these amounts. The customer, the road, highway, bridge, etc. companies, cannot request the company to dispute tolls and traffic fines, cannot avoid paying the outstanding penalty amounts if the company does not dispute them, and cannot make any claims against the company in this regard.
4.9. The Customer will be determined by the Company in the rental agreement according to the vehicle group, including the guarantee for any damages that may arise from the vehicles and other dues and other rights of the Company arising from the contract (provided that this does not mean limiting the amount of damage/damage that the Customer will provide and any damage/damage exceeding this amount). Damage costs will be collected without prejudice to the right to collect them.
4-13 The lessee is obligated to return the vehicle with the same fuel level and quantity as was present in its tank at the time of the rental transaction, and must return it in the same condition. In the event of failure to comply with this obligation, the lessee must compensate the lessor for any losses that may occur as a result, which will be determined by the lessor.
4.12. If, after the vehicle is delivered to the customer, the customer and/or any third party misuses the vehicle in an unlawful manner, the vehicle is impounded by official authorities due to the vehicle's involvement in a crime or for any reason for which the customer is responsible, or even if the customer is unable to use the vehicle for any similar reason, the rental agreement, vehicle delivery form, and general conditions shall continue with all their terms and consequences, provided that the company reserves the right to terminate. The customer acknowledges that the company may terminate the rental agreement, vehicle delivery form, and general conditions without notice or warning, and that the company will be responsible for towing, transportation, parking, delivery, fines, taxes, and fees, if any, and the company's liability for such cause, including but not limited to the above. The customer accepts and undertakes to pay all direct and/or indirect damages in cash and a lump sum upon first demand, without raising any objection. The Customer agrees and undertakes to pay the daily rental fees in full and on time, even if the rental period has expired. In addition, in the event that the vehicle cannot be sold due to actions taken by official authorities against the vehicle, the Customer shall be responsible for the guarantee, bank guarantee letter, cash seizure costs, and all other expenses that must be submitted to the official authorities in order to lift the action.
5. PRICING AND PAYMENT\n\n
5.1.The CUSTOMER is obliged to pay all the prices stated in writing in the rental agreement, general conditions and vehicle delivery form, and the fees for the following services, but not limited to those listed below:
a. Rental fee calculated based on the number of days rented,
b. Additional rental fee, one-way fee and legally imposed taxes, mileage excess fee, damage/loss compensation fees, service fees, parking, hgs, ogs, highway, bridge tolls, traffic penalty amounts that may arise at the end of the rental,
5.2.CUSTOMER will make the payments as specified in the lease agreement. If the rental period is 1 month or less, the rental fee will be collected in cash at the time of signing the rental agreement. In rentals with a rental period exceeding 1 month, the first month's rental fee will be collected at the time of signing the rental agreement, and the rental fees for the following months will be collected in monthly advance at the beginning of each following month. CUSTOMER agrees that in case the rental fee, other fees and legal payments within the scope of the rental agreement and general conditions and vehicle delivery form are not paid, the deposit money will be the right of the COMPANY without the need for any warning or notification, and all fees will be due from the invoice date and payment will be made as of the invoice date. declares and undertakes. The COMPANY reserves the right to unilaterally terminate the rental agreement, vehicle delivery form and general conditions.
6- Maintenance and repair.
6-1 The Lessor is obligated to bear the costs of periodic maintenance, including mechanical and electronic costs, and maintenance and repair costs in accordance with the operating and repair instructions specified by the vehicle manufacturer. With the exception of maintenance and repairs resulting from the Lessee's misuse, such maintenance and repairs will be performed at service workshops selected by MUSA CARS. If the Lessee performs maintenance or repairs on the vehicle at a service workshop other than the one selected by MUSA CARS, the Lessee shall be responsible for the related costs and any damages resulting therefrom.
6-2 Any maintenance and repair services (maintenance, repair, tire change) requested by the lessee will be performed through negotiations with the lessee and after approval by MUSA CARS. The lessee will be responsible for repairing all damages resulting from misuse. The lessee will also bear the costs of maintenance and repairs performed without the approval of MUSA CARS.
6-3 The lessee will bear the costs of maintenance and repair of additional accessories added to the vehicle, in addition to the costs of cleaning, polishing, and cleaning the vehicle interior, and the costs of replacing a lost key.
6-4 Technical Inspection (Inspection): MUSA CARS will notify the lessee before the end of the technical inspection period. The lessee must bring the vehicle to the company’s headquarters to complete the inspection process and direct the vehicle to an authorized inspection station. The costs of this will be borne by MUSA CARS. The lessee is responsible for all fines resulting from failure to bring the vehicle or conduct the technical inspection himself in a timely manner.
7- Insurance, Warranty and Liability
7.1. The Company has concluded a mandatory motor vehicle liability insurance for the vehicle rented to the Customer within the scope of the rental agreement and the General Conditions. Physical damage and medical expenses to other land transport vehicles, third parties, and passengers in the vehicle are limited to the scope and limits of the mandatory motor vehicle liability insurance. All liabilities and obligations that may arise, including material and moral damages, loss of value, and loss of profits, are the Customer's responsibility. If the Customer does not purchase any of the coverage packages offered at the time of signing, the Customer will pay to the Least for any material damage, damage costs, loss of value, and compensation for loss of business profits that may arise due to damage to the Least, taking into account the fault in the accident.
7-2 If the lessee decides, at the time of signing the lease, to purchase one of the warranty packages that cover damages, namely the mandatory civil liability insurance, the small warranty package, the super warranty package, and the premium warranty package, he must pay an additional amount in addition to the rental fees. The lessee can exempt himself from liability in accordance with the conditions included in this additional contract. We have insurance clauses that cover special cases, with the exception of illegal use and use of the vehicle without a license. Otherwise, in the event of accidents resulting from these circumstances, and provided that the documents are complete, they will be processed by the insurance company. In the event of non-compliance with these conditions, the lessee acknowledges accepting the responsibility for compensation for damages and bearing the related costs without objection in the following cases:
• When it is discovered that the person was drunk or under the influence of drugs during an accident.
• In the event that a traffic accident report is not written, or an alcohol test report is not obtained.
• In the event that copies of the licenses of the vehicles involved in the accident, the vehicle insurance policy, the driving licenses, the witness inspection report, and any other documents requested by the lessor are not available, they must be submitted in full and without deficiency within a maximum of three days from the date of the accident.
• In the event that the vehicle is used in a manner that conflicts with traffic laws or the points mentioned in Article 4-4, and in the event of intentional accidents.
• In the event of accidents or damages resulting from the use of the vehicle by anyone other than the lessee and the additional driver specified in the rental contract.
• Under the general conditions of compulsory financial liability insurance, or the comprehensive insurance policy according to the Turkish Union of Insurance and Reinsurance Companies, in the event that the compensation and damage amounts are not paid for any reason, or in the event that the insurance companies do not pay compensation to the lessor for any reason, the lessee must fully submit the documents mentioned in paragraph 2-7 to the lessor company to benefit from these guarantees. In the event of non-compliance, it will not be possible to benefit from these guarantees, and the lessor company has the right to request and collect the relevant rental amounts until the date of submission of the complete and comprehensive documents. Personal declaration cannot be relied upon to obtain the guarantee. However, in the event that the lessee purchases one of the
Minor or moderate damage insurance policies cover damages to the vehicle up to the amounts specified in the contract, provided that the insurance terms and regulations issued by the Federation of Insurance and Reinsurance Companies at the time of the accident are complied with.
7-3 The renter and additional drivers are obligated to take the following measures in the event of an accident:
• The tenant is obligated to contact the emergency helpline provided to him by the rental company and provide the information immediately.
• The tenant must go to the nearest police station or gendarmerie to report the accident, damage, theft, or write an inspection report in the event of an accident, without moving the car from its location, and it is necessary to obtain an alcohol test report.
• If possible, the renter must take photos of the vehicle at the accident site.
• Collect the names and addresses of relevant persons and witnesses.
• In the event of two-way accidents, the renter must obtain copies of the driver's license, registration and car insurance certificates of the other party or parties, and if copies cannot be obtained, the relevant information must be obtained (license number, city in which it was issued, car insurance policy numbers, and name of the insurance company).
• Not accepting responsibility for defects if they are not proven in the inspection report.
• Do not leave the vehicle without taking adequate safety measures.
• In the event of an accident resulting in material damage, bodily injury or death, the tenant must immediately report the accident to the nearest police station or the competent authorities.
• Submitting the necessary relevant reports to the company within 24 hours at most.
7-4 If the lessee does not purchase the above-mentioned guarantees or does not pay the amounts in part or in full, in the event of accidents caused by him to the rented vehicle or harm to the driver or individuals riding in the vehicle or to other land transport vehicles or to third parties, the lessee shall be liable for all damages, losses, compensation, loss of value and loss of profit resulting from accidents caused by him to the rented vehicle, and the lessee is obligated to pay these amounts.
7-5 If the customer has theft insurance, he/she is obligated to take the necessary measures to prevent theft in order to benefit from this insurance. In the event of any theft, the customer must prove that he/she has taken the necessary precautions by returning the vehicle license and keys and submitting the necessary official report to the police regarding the theft incident. In the event that the vehicle or any part thereof is stolen during the rental period, the customer shall submit all necessary reports and submit them to the company. If the customer fails to submit the reports within 3 business days or if they do not fall within the scope of the General Insurance Conditions of the Turkish Reinsurance Companies Association in force at the time of the incident (for example, but not limited to, leaving the key in the vehicle and/or allowing parking/car wash staff without a receipt/invoice), or in cases such as delivery and/or misuse of security, etc., or impersonation, which are not considered theft by insurance companies, the customer must immediately pay the company the current purchase price of the vehicle or vehicle parts/equipment. The company reserves the right to demand the customer's rental for the period up to such payment. In addition, the lessor reserves the right to claim damages incurred. If the customer does not have theft insurance, in the event that the vehicle or any part/equipment of the vehicle is stolen during the rental, the customer is obligated to pay the current purchase price of the vehicle and the part/equipment of the vehicle immediately.
7-6 If the vehicle is used outside the rental period, by drivers other than those mentioned in the rental contract, or in an illegal manner in accordance with the laws and general rental conditions, the lessee will be unable to benefit from the guarantees referred to above, even if the lessee has paid the guarantee or insurance fees.
7-7 COVERAGE PACKAGES :
7.7.1 MINI DAMAGE COVERAGE PACKAGE:
a. It is a damage coverage package that offers repairs to the customer with a declaration of up to 100$ for unilateral damage cases where it is not possible to prepare a report or keep a report.
b. It is a damage coverage package that provides free repair of tires or windshield upon written declaration of the driver, without requiring the police/gendarmerie or accident report, in case of tire or glass damage occurring other than an accident.\n\n
c. It is an coverage package that provides exemption coverage of 20% of the value of the vehicle at the time of the accident in case a report is prepared and a report is kept as a result of an accident with the vehicle.\n\n
D. In cases where the fault belongs to the renter as a result of an accident with the vehicle, the amounts requested for the damage cost of the rented vehicle, loss of value, loss of day/deprivation fee/loss of earnings compensation, and amounts outside the insurance limits in terms of material and moral compensation claims due to damages incurred in third parties. It is an coverage package that provides a 25% discount on the remaining price after deducting the exemption guarantee. Within the scope of this coverage package, the customer is not provided with a replacement vehicle service due to the accident, and the CUSTOMER remains responsible for the loss of earnings during the repair of the vehicle.
7.7.2 SUPER COVERAGE PACKAGE:
a. It is a damage coverage package that offers repairs to the customer with a declaration of up to 200$ for unilateral damage cases where it is not possible to prepare a report or keep a report.
b. It is a damage coverage package that provides free repair of tires or windshield upon written declaration of the driver, without requiring the police/gendarmerie or accident report, in case of tire or glass damage occurring other than an accident.\n\n
c. It is an coverage package that provides exemption coverage of 20% of the value of the vehicle at the time of the accident in case a report is prepared and a report is kept as a result of an accident with the vehicle.\n\n
D. In cases where the fault belongs to the renter as a result of an accident with the vehicle, the amounts requested for the damage cost of the rented vehicle, loss of value, loss of day/deprivation fee/loss of earnings compensation, and amounts outside the insurance limits in terms of material and moral compensation claims due to damages incurred in third parties. It is an coverage package that provides a 50% discount on the remaining amount after deducting the exemption guarantee. Within the scope of this coverage package, no replacement vehicle service is provided to the customer due to the accident, and the lessee remains responsible for the loss of earnings during the repair of the vehicle.\n\n
7.7.3 PREMIUM COVERAGE PACKAGE:
a- It is a damage coverage package that offers repairs to the customer with a declaration of up to 300$ for unilateral damage cases where it is not possible to prepare a report or keep a report.
b- It is a damage coverage package that provides free repair of tires and windshield upon written declaration of the driver, without requiring the police/gendarmerie or accident report, in case of tire and glass damage that occurs other than an accident.
c- In cases where a report is prepared and a report is kept as a result of an accident with the vehicle, in cases where the fault belongs to the CUSTOMER as a result of the accident with the vehicle, the cost of damage to the rented vehicle and the other party's vehicle, value losses, loss of day/deprivation fee/loss of earnings compensation, It is an coverage package that provides a 100% discount on amounts outside the insurance limits in terms of material and moral compensation claims due to damages occurring to third parties. Within the scope of this coverage package, whether a replacement vehicle service will be provided to the customer due to an accident is determined according to the fault of the CUSTOMER in the accident. In this coverage package, the CUSTOMER is not responsible for any loss of income during the repair of the vehicle.
7.7.4 Situations Excluded from the Scope of coverage Packages:
Every accident in which the person driving the car is involved under the influence of alcohol or drugs exceeding the legal limit,
The car is tied up by law enforcement officers due to its driver,
Hitting the underside of the car without any accident,
Burning the seat upholstery of the car, spilling liquid, delivering it extremely dirty,
The car can be used in mountainous terrain, sandy areas, swamps, beaches, etc. Damages caused by the use of automobiles for purposes, places and roads that are contrary to their endurance and characteristics on roads that are not suitable for traffic, rallies, speed trials, motor sports and driving in areas closed to traffic,
The CUSTOMER is responsible for any damage or damage caused by carelessness, carelessness or excessive force, as determined and reported by the authorized services.
Theft of your personal belongings from the car, theft of the vehicle's keys, falling into water, loss of license, license plate and/or equipment, wheel cover and spare wheel, loss and damage of additional rented products,
Accidents or damages involving a driver who is not registered in the contract,
Damages that may occur due to natural disasters if the CUSTOMER does not take precautions,
Damages caused by carrying uncaged animals in the car,
Error in use and/or carelessness, imprudence, etc. All damages, including all kinds of mechanical and electrical, caused by reasons (including, but not limited to, transmission failure due to incorrect gear shifting, damage that may occur due to continuing to use the vehicle even though the warning light is on, fuel-related malfunctions and damages, etc.),
Damages that may occur due to sabotage, terrorism and social events if the CUSTOMER does not take precautions.
Expenses, damage, etc. incurred as a result of incorrect or incomplete information provided during rental.
EXCEPT FOR MUTUAL AND UNILATERED TRAFFIC ACCIDENTS, AN ACCIDENT REPORT AND ALCOHOL REPORT MUST BE PROVIDED. IF THE RELEVANT REPORT IS NOT PREPARED, THE CUSTOMER IS FULLY RESPONSIBLE FOR ANY DAMAGES CAUSED.
8- RETURN OF RENTED CARS
8-1 If the CUSTOMER wishes to return the rented vehicle early, the deposit fee will not be refunded to the customer and the renter will have the right to consider the deposit fee as a penalty clause.
8-2 The CUSTOMER receives the vehicle along with its spare wheel, all tires, vehicle documents, accessories, additional products and equipment and tools, and sends it to the COMPANY's return address specified in the rental agreement and/or vehicle delivery form, in the rental agreement and/or vehicle delivery form. It will be returned and delivered completely and undamaged on the specified return day and time. If the CUSTOMER delivers the vehicles to an address other than the address to which they should be delivered, with the written approval of the COMPANY, he/she will pay a one-way fee to be determined by the COMPANY.\n\n
8-3 The CUSTOMER must deliver the vehicle, its documents, accessories, additional products and equipment, undamaged and complete, in the same condition as received. The CUSTOMER is responsible for all kinds of damages and losses that occur outside the normal use detected during the return of the vehicle, and the CUSTOMER is obliged to immediately pay the amount to be determined by the LESSER. In addition, the COMPANY has the right to inspect the damage and deficiencies in the vehicle in detail within 30 days from the delivery date and notify the CUSTOMER. The fact that a vehicle return form/report is prepared during the return of the vehicle does not mean that the COMPANY has waived this control and notification right. The CUSTOMER will be responsible for any damage or loss that occurs on the vehicles other than normal use.
8-4 In addition, if the vehicle is not returned on the return date and time, the CUSTOMER will be liable for 1/3 of the daily rental fee for delays of the first 1 hour or more, 2/3 for delays of 2 hours or more, and 1 full day for delays of 3 hours or more. and in case of delays of 24 hours or more, the person will be obliged to pay the highest daily rental fee of that vehicle for each day. In this case, the CUSTOMER is obliged to pay any damages that may occur, including those resulting from the disruption/deterioration of the COMPANY's reservation plan. In addition, this cannot be interpreted as the lease agreement being extended or becoming indefinite.
9 - RIGHT OF TERMINATION, TERMINATION OF THE CONTRACT AND PENALTY CLAUSE
9-1 These general conditions, rental agreement and vehicle delivery form will come into force from the date of signature and will automatically terminate without the need for further notice when the rented vehicle is delivered to the COMPANY in accordance with the provisions of the rental agreement, vehicle delivery form and general conditions. Even if the contract ends, the COMPANY is authorized to claim his rights arising from the rental agreement, general conditions and vehicle delivery form.
9-2 The COMPANY has the right to terminate the Main Agreement immediately in the following cases:
(a) In case the CUSTOMER violates the terms of the Main Agreement and/or Contract,
(b) In cases where the CUSTOMER is declared bankrupt, is referred to the liquidation process or trustee administration, becomes unable to pay his debts, initiates legal proceedings against his assets, applies for bankruptcy postponement and other situations,\n\n
(c) If the CUSTOMER delays the payments required to be made in accordance with this Agreement and the relevant Contract within 3 business days, the COMPANY will notify the CUSTOMER in writing. If the Lessee does not make the relevant payment within (3) business days from this written notification, or if the parties do not reach a separate agreement regarding the delayed payment, the COMPANY has the right to terminate the relevant Contract immediately in accordance with Article of this agreement.
9-3 If the CUSTOMER does not fully or partially comply with any or all of the obligations and commitments stated in the rental agreement, general conditions, vehicle delivery form, the COMPANY may terminate the rental agreement, general conditions and vehicle delivery form unilaterally and unilaterally, without the need for any notice, warning or provision. has the right to terminate.
9-4 If the CUSTOMER abandons trade, applies for concordat, initiates enforcement proceedings against him in any way, has difficulty in paying, goes into liquidation or applies for bankruptcy, or applies to the court with a request for bankruptcy postponement, or if the rent is paid or any of the LESSER's receivables arising from this agreement. If the payment is not made in full on time or if the vehicle is found abandoned somewhere (at the discretion of the COMPANY), the rental agreement, general conditions and vehicle delivery form will be automatically terminated without the need for any notice, warning or provision.
9-5 From the date of termination of the rental agreement and general conditions, the CUSTOMER shall deliver the vehicle to the COMPANY at the delivery location specified in the rental agreement and/or vehicle delivery form within 3 hours at the latest. If the delivery is not made, the CUSTOMER hereby irrevocably accepts that the COMPANY will seize the vehicle at its location and take delivery of it without the need for any notification, warning or decision. CUSTOMER accepts, declares and undertakes that he/she will not claim any rights from the LESSER due to the LESSER's exercise of his/her right of seizure, and that he/she waives all lawsuit, complaint and other rights.
9-6 The CUSTOMER accepts and agrees that all obligations and responsibilities of the CUSTOMER arising from the rental agreement, general conditions and vehicle delivery form will continue until the day the vehicle is delivered by the CUSTOMER or confiscated and received by the LESSER, and the LESSER will be relieved of all obligations and responsibilities. commits.
9-6 Regardless of whether the vehicle is delivered by the CUSTOMER or confiscated and received by the COMPANY, the CUSTOMER will pay the full rental fees until the end of the rental agreement, the delay fees specified in Article 7.5, VAT to be incurred and 3% per month ( accepts and undertakes to pay the amount together with the interest accrued at the rate (including VAT). In addition, the LESSER shall bear all kinds of damages and compensation from the CUSTOMER.
10- TRANSFER, ASSIGNMENT, SUB-CUSTOMER, PROHIBITION OF JAIL\n\n
CUSTOMER cannot transfer or assign the lease agreement and general conditions to anyone else without obtaining the written consent of the COMPANY; He/she cannot in any way assign the vehicle delivered to him/her for the use of anyone else, use it as collateral, rent it, exercise the right of lien on it, or take any other similar action. The vehicle cannot be taken abroad without the written consent of the COMPANY. In case of written approval, all expenses and responsibilities for departure abroad will belong to the CUSTOMER. The LESSER may transfer and/or assign the rental agreement, general conditions, vehicle delivery form and/or the rights, receivables and obligations arising therefrom to another person without the need to obtain the CUSTOMER's permission.
11 - CRIMINAL LIABILITY
CUSTOMER undertakes to return the vehicle belonging to the COMPANY immediately at the end of the rental period or within 3 hours from the date of termination in case the rental agreement, general conditions and vehicle delivery form are terminated for whatever reason. He declares that he knew that he would commit the crime of Abuse of Trust.
12- EVIDENCE
The CUSTOMER accepts and undertakes that in case of any dispute, the COMPANY's books and records will be taken as basis, the COMPANY's books and records are final and conclusive evidence within the meaning of Article 193 of the Civil Code, and that it will not object to the COMPANY's records in any way.
13- PRIVACY POLICY
The COMPANY and the CUSTOMER accept that all commercial and professional information belonging to the other party, which they will become aware of in accordance with the rental agreement, general conditions and vehicle delivery form, is confidential and undertake that this information will not be disclosed to third parties by the said parties or their employees during and after the contract. CUSTOMER, personal information, credit card etc. He consents to his information being stored by the COMPANY. This confidentiality commitment remains valid even if the rental agreement and these general conditions are terminated or cancelled. COMPANY's vehicle, brand, model, license plate, CUSTOMER, user, etc. Sharing such information with third parties and organizations from which it receives service cannot be considered as a violation of confidentiality. In addition, the CUSTOMER accepts and declares that the COMPANY may record his personal information and send all kinds of commercial electronic messages, including sms, mms, e-mail, for advertising, marketing and information purposes regarding products, services and campaigns, and communicate with him using other communication tools.
If the CUSTOMER acts contrary to this provision, he is obliged to pay any damages that may arise to the COMPANY.
14- DISPUTE RESOLUTION
In cases where a general court or trial is required for any dispute between the parties, the competent court and enforcement offices will be DAMASCUS Courts/Enforcement Offices. General Conditions, Rental Agreement, Vehicle Delivery Form, Annexes and the agreements signed in addition to these general conditions. Turkish text will be taken as basis in the interpretation of these texts to be transmitted.
15- AMENDMENT\n\n
Any variation or addition to these terms and conditions is void unless in writing.
16- NOTIFICATION
The parties accept, declare and undertake that the addresses written above are their legal notification addresses, and that notifications to these addresses will result in all legal consequences of legally valid notification unless the address change is notified to the other party in writing within 3 days.\n\n
\n
Use of credit cards, deposits and financial statements.
Our rental customers may be required to have a credit card issued in their name at the time of rental. This credit card must be available for online use. Although this varies depending on the vehicle type being rented, a pre-authorization amount will be taken from this credit card for Economy, Premium Economy, Midsize, Midsize Plus, SUVs, Minivans, Luxury, and Luxury Plus. 10 business days after the end of the rental term, written information will be sent to the relevant bank to remove the security deposit. Since this is not a pre-authorized sale transaction, you do not have to pay the bank.\n\n
In order to ensure safer driving, rental and contract execution, and to reduce the risks arising from the contract, a financial analysis may be requested for our customers who have not rented a vehicle from us within the past six months. This is done through the findeks.com (KKB Kredi Kayit) website. After the customer shares the report with MUSA, MUSA Rent a Car will re-evaluate the report using its own calculation method to determine whether it complies with the rental terms. Even if a reservation is made for a vehicle rental request that does not meet the conditions, the vehicle will not be delivered, and the customer will be refunded even if the payment has been made.
Pre-booking terms and conditions
The credit card holder using which payment is made (the username must be written on the card) and the person renting the car must be the same. You will be asked to present the credit card used for payment at the counter.\n\n
The conditions for canceling and receiving a refund for the car you rented from MUSA are as follows:\n\n
1- If more than 10 days remain until the rental date, you may cancel your reservation without giving any reason. The reservation fee will be fully refunded to the credit card you provided during the rental within 7 business days.\n\n
2. If the reservation is cancelled less than 10 days before the rental date, the 3-day rental fee, additional services, and products purchased will be deducted from the reservation amount, and the remaining amount will be refunded to the credit card you provided during the rental within 7 days. If the rental period is less than 3 days, no refund will be given.\n\n
3. If the vehicle is not picked up at the time of rental without canceling the reservation, the provisions regarding cancellation within one hour will apply, and the remaining amount, after deducting the 3-day rental fee and additional services purchased, will be refunded to the credit card you provided during the rental within 7 days.\n\n
4. If the vehicle is returned before the end of the rental period, no refund will be given for the remaining days.\n
5. Cancellation notices must be sent in writing to\n\n In this case, you can rent a car in a higher class by purchasing the 'Young Driver Package'. In this case, you can rent a car in a higher class by purchasing the 'Young Driver Package'.
Services and Products Excluded from Musa Rent a Car Prices
The rented vehicle is insured under the rental contract and general conditions under the mandatory motor liability insurance, provided by the lessor. Financial damages incurred by third parties and medical expenses incurred by the driver are limited to the scope and limits of the mandatory motor liability insurance. All liabilities and obligations resulting from damages, including financial and psychological damages, loss of value, and loss of profit, are the responsibility of the lessee. If the lessee does not purchase any of the insurance packages offered at the time of signing the contract, the lessee will be responsible for the financial costs resulting from damages that may occur to the vehicle owned by the lessor. If the lessee decides at the time of signing the rental contract to purchase one of the warranty packages covering damages, namely the mandatory civil liability insurance, the small warranty package, the super warranty package, and the premium warranty package, the lessor will be responsible. The lessee must pay an additional amount in addition to the rental fee, and the lessee may exempt themselves from liability according to the terms included in this additional contract.
• COVERAGE PACKAGES
a. It is a damage assurance package that offers repairs to the customer with a declaration of up to 100$ for unilateral damage cases where it is not possible to prepare a report or keep a report.\n\n
b. It is a damage assurance package that provides free repair of the glass or frame, based on a written declaration from the driver, without the need for a police/gendarme report or accident report.
c. It is an assurance package that provides exemption assurance of 20% of the value of the vehicle at the time of the accident in case a report is prepared and a report is kept as a result of an accident with the vehicle. \n\n
D. In cases where the fault belongs to the renter as a result of an accident with the vehicle, the amounts requested for the damage cost of the rented vehicle, loss of value, loss of day/deprivation fee/loss of earnings compensation, and amounts outside the insurance limits in terms of material and moral compensation claims due to damages incurred in third parties. It is an assurance package that provides a 25% discount on the remaining price after deducting the exemption guarantee. Within the scope of this assurance package, the customer is not provided with a replacement vehicle service due to the accident, and the customer remains responsible for the loss of earnings during the repair of the vehicle.\n\n
a. It is a damage assurance package that offers repairs to the customer with a declaration of up to 200$ for unilateral damage cases where it is not possible to prepare a report or keep a report.\n\n
b. It is a damage assurance package that provides free repair of the glass or frame, based on a written declaration from the driver, without the need for a police/gendarme report or accident report.
c. It is an assurance package that provides exemption assurance of 20% of the value of the vehicle at the time of the accident in case a report is prepared and a report is kept as a result of an accident with the vehicle. \n\n
D. In cases where the fault belongs to the renter as a result of an accident with the vehicle, the amounts requested for the damage cost of the rented vehicle, loss of value, loss of day/deprivation fee/loss of earnings compensation, and amounts outside the insurance limits in terms of material and moral compensation claims due to damages incurred in third parties. It is an assurance package that provides a 50% discount on the remaining amount after deducting the exemption guarantee. Within the scope of this assurance package, no replacement vehicle service is provided to the customer due to the accident, and the lessee remains responsible for the loss of earnings during the repair of the vehicle.
a- It is a damage assurance package that offers repairs to the customer with a declaration of up to 300$ for unilateral damage cases where it is not possible to prepare a report or keep a report.\n\n
b. It is a damage assurance package that provides free repair of the glass or frame, based on a written declaration from the driver, without the need for a police/gendarme report or accident report.\n\n
c- In cases where a report is prepared and a report is kept as a result of an accident with the vehicle, in cases where the fault belongs to the customer as a result of the accident with the vehicle, the cost of damage to the rented vehicle and the other party's vehicle, value losses, loss of day/deprivation fee/loss of earnings compensation, It is an assurance package that provides a 100% discount on amounts outside the insurance limits in terms of material and moral compensation claims due to damages occurring to third parties. Within the scope of this assurance package, whether a replacement vehicle service will be provided to the customer due to an accident is determined according to the fault of the customer in the accident. In this assurance package, the customer is not responsible for any loss of income during the repair of the vehicle.
Situations Excluded from the Scope of Assurance Packages:
Situations Excluded from the Scope of Assurance Packages:\n\n
Every accident in which the person driving the car is involved under the influence of alcohol or drugs exceeding the legal limit,\n\n
The car is tied up by law enforcement officers due to its driver,\n\n
Hitting the underside of the car without any accident,\n\n
Burning the seat upholstery of the car, spilling liquid, delivering it extremely dirty,\n\n
The car can be used in mountainous terrain, sandy areas, swamps, beaches, etc. Damages caused by the use of automobiles for purposes, places and roads that are contrary to their endurance and characteristics, on roads that are not suitable for traffic, rallies, speed trials, motor sports and driving in areas closed to traffic,\n\n
The customer is responsible for any damage or damage caused by carelessness, carelessness or excessive force, as determined and reported by the authorized services.\n\n
Theft of your personal belongings from the car, theft of the vehicle's keys, falling into water, loss of license, license plate and/or equipment, wheel cover and spare wheel, loss and damage of additional rented products,\n\n
Accidents or damages involving a driver who is not registered in the contract,\n\n
Damages that may occur due to natural disasters if the customer does not take precautions,\n\n
Damages caused by carrying uncaged animals in the car,\n\n
Error in use and/or carelessness, imprudence, etc. All damages, including all kinds of mechanical and electrical, caused by reasons (including, but not limited to, transmission failure due to incorrect gear shifting, damage that may occur due to continuing to use the vehicle even though the warning light is on, fuel-related malfunctions and damages, etc.),\n\n
Damages that may occur due to sabotage, terrorism and social events if the customer does not take precautions.\n\n
Expenses, damage, etc. incurred as a result of incorrect or incomplete information provided during rental.\n\n
Malfunctions caused by filling up with the wrong fuel from unrecognized stations
EXCEPT FOR MUTUAL AND UNILATERED TRAFFIC ACCIDENTS, AN ACCIDENT REPORT AND ALCOHOL REPORT MUST BE PROVIDED. IF THE RELEVANT REPORT IS NOT PREPARED, THE customer IS FULLY RESPONSIBLE FOR ANY DAMAGES CAUSED.
VEHICLE PICKUP AT THE LOCATION
If the vehicle is desired to be rented or delivered at a point other than the specified stations, a delivery fee will be applied.\n\n
• FUEL
Vehicles are delivered with a full tank of fuel whenever possible and a full tank of fuel is requested to be returned. If the vehicle is delivered with a full tank and returned to us with a missing tank of fuel, the calculated fuel fee will be requested from the renter. It will be much more economical for the renter to deliver the vehicle with the fuel level it was purchased for. \n\n
• UNLIMITED KM PACKAGE
Limited mileage is applied to your rentals. You can do a maximum of 150 km / day in a rental. If you exceed the mileage, you will be charged extra depending on the vehicle group. If you buy this package, km will be unlimited.\n\n
• ADDITIONAL DRIVER
2 additional drivers can be added for a fee, provided that the driver's license is shown and the rental prerequisites are met (except for the deposit prerequisite).\n\n
• BABY SEAT
Baby and child seats can be provided in the vehicles. If you specify it during your reservation, our reservation managers will inform you.\n\n
• REQUESTS FOR CHANGE IN THE RENTAL CONTRACT
In cases where it is not possible to meet a requested change operationally (the vehicle has a reservation, maintenance mileage is due, etc.), this request may not be met. Even if the change request is accepted, an additional fee may be charged as this will change the initially determined price calculation. . A change in any of the following conditions may change the rental terms. The request for extension of the rental period is received by phone at the first extension and the fee is collected and confirmed by mail order. In subsequent extension requests, the vehicle must be brought to one of the MUSA rent a car offices and checked.\n\n
- Changing the return date and time (extension/early return)\n\n
- Change of return station\n\n
- Vehicle group change\n\n
- Request to add an additional driver to the contract\n\n
- Time difference\n\n
Rental period is 24 hours. An amount of 30% of the daily rental fee may be requested for each hour of late delivery. Delays in vehicle delivery without approval may cause the Insurance Benefit Coverage (Full or Exempt Accident Coverage) to be disabled and may also result in an additional time difference fee.\n\n
• YOUNG DRIVER
When renting a car, the age and driving license years specified in the vehicle groups are required. Failure to meet these conditions\n\n
In this case, you can rent a car in a higher class by purchasing the 'Young Driver Package'.
• TRAFFIC PENALTY SERVICE COST
The customer is responsible for any traffic fines arising from the use of the vehicle during your rental period., \n\n
• OTHER OPERATIONAL EXTRAS
You can get information about the prices and availability of the services you think you may need during your trip by informing our reservation officers.\n\n
Reservation terms
Required identification documents:
For Syrian Citizen: ID and Driving License\n\n
Syrian citizens who will rent know and accept that it is only possible to drive in our country with driver's licenses obtained from foreign countries under the following terms and conditions:\n\n
With driver's licenses obtained from foreign countries, the vehicle can be used for a maximum of 1 year from the date of entry into our country.
At the end of one year, in order to drive in our country, it is mandatory to replace the driver's licenses obtained from foreign countries with our country's driver's license.\n\n
Foreign nationals who will rent know and accept that it is possible to drive in our country with the driver's licenses they have obtained from foreign countries under the following terms and conditions:\n\n
With driver's licenses obtained from foreign countries, the vehicle can be used for a maximum of six months from the date of entry into our country.\n\n
At the end of six months, in order to drive in our country, driver's licenses obtained from foreign countries must be replaced with our country's driver's license.\n\n
For foreign driver's licenses, if the driver's license issue date and the customer's name are written in Latin alphabet and can be read, car rental can be made. If it is not written in the Latin alphabet, a notarized translation must be declared.\n\n
Minimum rental period: The company requests that the minimum rental period be 3 days.
Additional driver: An additional driver can be added to the main customer, provided that the conditions for him/her are the same as those for the main driver, and the additional driver's data must be recorded in the rental agreement with the main driver. .
Provision amount (DEPOSIT): The deposit amount is determined according to the category of the requested vehicle.
Customer's age: The company requires a minimum age of the customer (23) and maximum age (70).
We provide details about the ages of the customers, the vehicle categories they are allowed to use and the driver's license age in the table below:
| Car Type | Example |
| ECONOMY / ECONOMY PLUS | |
| MİDDLE | Kia Pegas / Hyundai Accent / Kia K3 / Hyundai Elantra / VW Lavida |
| MİNİ VAN / SUV / MİDDLE PLUS | Kia Seltos / Kia Sportage / Chevrolet Captiva |
| LUX / LUX PLUS | Audi a6 / Range Rover Evoque |
| Car Type | Age | Licence | ||||
| 23 | 25 | 27 | 28 | |||
| 1 | ECONOMY / ECONOMY PLUS/MIDDLE | 6 months | ||||
| 2 | MİNİ VAN / SUV / MİDDLE PLUS | X | 1 year | |||
| 3 | LUX / LUX PLUS | X | X | X | 2 year |
Customer's commitment
The customer's commitment to comply with the contract signed between him and the company.\n\n
The customer must have his identification documents with him when picking up and delivering the vehicle, and all of them must be valid.\n\n
The customer's commitment to assume full responsibility for the authenticity of the identification documents provided.\n\n
The customer undertakes to pick up the vehicle himself and sign the rental agreement himself.\n\n
The customer's commitment to the agreed pickup and delivery date.\n\n
If the customer wishes to extend the contract, his commitment; Contact us 48 hours before the contract ends.\n\n
The customer's obligation to pay toll fees (HGS) to the company.\n\n
Obligation to pay for traffic violations caused by the customer.\n\n
The customer is obliged to return the vehicle with the fuel index at which it was delivered or to pay some money for the fuel consumed.\n\n
The customer undertakes to return the car as it was received, clean inside and out, or to pay an amount of money to have the car washed.\n\n
The customer's obligation to return the vehicle in intact condition as it was received or to pay compensation for new damages that may arise from its use.\n\n
The customer is obliged to use the vehicle himself or the additional driver whose information is registered in the contract, and it is strictly prohibited for anyone other than the contracted customer and the additional driver, if any, to use the vehicle.\n\n
The customer's obligation to pay the value of additional mileage exceeded by the authorized mileage.\n\n
When an accident occurs, the customer is obliged to keep a report of the accident, \"God forbid\", and to contact us if he/she needs help.\n\n
The customer's commitment to comply with the traffic rules in Turkey.\n
The obligation of the customer to inform the company before leaving Istanbul and in case he travels without the knowledge of the company; The company has the right to take appropriate measures against him.\n\n
Company's commitment
The company's commitment to comply with the terms of the contract signed between itself and the customer.\n\n
The Company's commitment to the security and privacy of customer data and information.\n\n
The company's commitment to transparency and reliability with customers.\n\n
The company's commitment to measuring customer satisfaction and taking into account their suggestions at the end of the contract period and throughout the contract period.\n\n
The company's commitment to paying attention to customer complaints, knowing their causes, and addressing them.\n\n
The company's commitment to deliver the car to the customer in good condition, internally and externally.\n\n
The company's commitment to deliver the car clean, free of unpleasant odors such as smoke.\n\n
The company's commitment to deliver the car to the customer with fuel.\n\n
The company's commitment regarding the date and place of delivery and delivery of the vehicle.\n\n
The company's commitment to provide the customer with 150 kilometers per day for each day of the rental period.\n\n
The company's commitment to refund the provision fee to the customer when he/she picks up the vehicle, after deducting any fees owed to him/her such as additional mileage value, tolls, violations, oil level, cleanliness of the vehicle, any damage... if any.\n\n
The company's commitment to extend the customer's lease; An alternative vehicle can be provided upon request or 48 hours before the end of the contract.\n\n
The company's commitment to serve the customer around the clock and assist him in all circumstances.\n\n
The company's commitment to provide a new car upon receipt of the car; For periodic maintenance, emergency repair or inspection purposes.\n\n
MEMBERSHIP AGREEMENT\n\n
1- PARTIES
This agreement is the owner of all rights of the website operating at www.musacars.com.sy , headquartered in “Syria - Damascus - Abu Rummaneh - Mehdi Ben Barka Street.\" between MUSA CARS and the Member who became a member of the site (hereinafter referred to as \"Member\"), the membership made by the member with his/her own will through the website www.musacars.com domain. was made during the registration phase. By becoming a member of the site, the Member accepts, declares and undertakes that he/she has read and understood the entirety of this Agreement and approves all its provisions.\n\n
2-DEFINITIONS\n\n
Specified in this Agreement;\n\n
COMPANY : MUSA CARS
Member: Real or legal person who is a member of the website,\n\n
Site: The website broadcasting through the domain name www.musacars.com.sy ,
Vehicle: Vehicle of any brand and model owned by Musa Cars and subject to rental,\n\n
Agreement: This refers to the \"Website Membership Agreement\".\n\n
3- SUBJECT OF THE CONTRACT\n\n
The subject of this Agreement is the determination of the procedures and principles regarding the rental of vehicles online on the site by Musa Cars and the mutual rights and obligations of Musa Cars and the Member. This agreement governs the vehicle(s) to be built on the site and to be rented by the member.\n\n
4- RIGHTS AND OBLIGATIONS OF Musa Cars\n\n
4.1. Although Musa Cars takes all reasonable security measures required by law to prevent the loss, misuse and modification of personal identity, address and contact information under its control and control, it does not guarantee the security of this information. The information and data transferred by the Member to the site will not be interpreted as confidential information.\n\n
4.2. For security reasons, Musa Cars will be able to monitor and record all kinds of activities of the Member on the site and, when deemed necessary, may take any kind of action such as removing the member from the site, freezing the membership, canceling the membership and so on.\n\n
4.3. Musa Cars may change the form and content of the site partially or completely, as well as change the domain name on which the site is published, use different sub-domain names, redirect the domain name and/or close the domain name without prior notice to the Member.\n\n
4.4. Membership to the website is not a prerequisite for the provision of car rental service by Musa Cars, and since car rental service can be received without becoming a member, all benefits offered to the Member within the scope of Membership are considered \"Additional benefits\".\n\n
4.5. Musa Cars may change the scope and types of services it offers on the site, as well as partially or completely freeze, terminate or completely cancel the services offered on the site, at any time and without giving any reason, without prior notice to the Member.\n\n
4.6. Musa Cars may make changes and/or updates to the service, rental conditions and operation at any time in order to carry out the works and transactions specified in the Agreement more effectively. Members accept and declare that they accept these changes and that they will act in accordance with these changes.\n\n
4.7. This Agreement does not contain any commitments regarding the number of vehicles that Musa Cars will rent, brand, model and model year, or other matters. The member cannot claim rights or receivables under any name from Musa Cars for these and other reasons.\n\n
4.8. Musa Cars has the right not to initiate, stop, terminate and/or cancel the rental activities unilaterally. The member accepts, declares and undertakes that there is no right of objection in this regard.\n\n
5- MEMBER'S RIGHTS AND OBLIGATIONS\n\n
5.1. Membership is completed by completing the membership procedure specified on the site by the person who wants to become a member and completing the registration process. By becoming a member, the member accepts the provisions of this Agreement and any statements made or to be announced later by Musa Cars regarding membership and services.\n\n
5.2. The member declares that the identity, driver's license, address and contact information he/she specified during the membership process is complete and correct, that he/she will immediately forward this information to Musa Cars in case of any change in his/her information, and that he/she will be solely responsible for any legal disputes and damages that may arise due to incomplete, out-of-date or incorrect information. He accepts and declares that he will be responsible. For this reason, no liability and/or fault that may arise can be attributed to Musa Cars.\n\n
5.3. While the member benefits from the services specified on the site, T.R. He will act in accordance with the laws and general moral rules, and will not tolerate insults, threats, slander, harassment, etc. will not engage in any actions, will not engage in political or ideological propaganda, will not engage in behavior that disturbs other Members, will stay away from any behavior that may tarnish individuals or institutions, and will avoid any action that may cause disruption or interruption of the services provided on the site; otherwise, it will be personally responsible for any damage that may occur. accepts and undertakes that it will happen.\n\n
5.4. The Member accepts and undertakes that it will not violate the intellectual and industrial rights of third parties, will respect the copyrights of third parties, will not engage in unfair competition and will respect the trade secrets and private lives of third parties.\n\n
5.5. While using the site, the member agrees to use a password that cannot be easily guessed by others, such as username, password, etc. He accepts and declares that he will not share his information with others and that he will be solely responsible for the security of this information since it is not kept in the site database, and Musa Cars will not be responsible in any way.\n\n
5.6. The member accepts and declares that he will only use his own membership account, that he will not use the account information of other members and that he will not allow others to use his membership account. Otherwise, if Musa Cars detects such a situation, his membership may be canceled and he will compensate for any damages that may have occurred.\n\n
5.7.The member accepts and undertakes that he/she will not send any harmful programs, software, codes or similar materials to the site and will avoid any actions that may endanger the security of the site and its members.\n\n
5.8.The member cannot transfer the membership account to third parties.\n\n
5.9.The member cannot restrict or prevent others from using the site and cannot interfere with the operation of the site or the servers or networks used to make the site available.\n\n
5.10. Musa Cars is not responsible for any direct or indirect damages that may occur regarding the member's access and use of the site, including but not limited to virus attacks affecting the member's computer hardware and/or losses and damages arising from the information obtained from the site.\n\n
5.11.The member agrees that he/she will not use any device, software or tool to interfere or attempt to interfere with the operation of the site, will not connect to the site or take any action without authorization, and will not access or use the software and data of other internet users without permission.\n\n
6- INTELLECTUAL PROPERTY RIGHTS\n\n
6.1. The presentation and all content of the site are copyrighted by T.R. It is protected by legislation and intellectual property legislation, and all information and data published on this site, especially all trademarks, logos and service marks, belong to Musa Cars or its licensors. The Member cannot distribute, transmit, modify, copy, display, reproduce, publish, process or otherwise use the content of the site, directly or indirectly, verbatim or in any other way, or allow anyone else to access or use the services of the site, without the written consent of Musa Cars. can't give Otherwise, the Member will be responsible for paying to Musa Cars any compensation amount requested from Musa Cars due to any damages suffered/to be suffered by Musa Cars and any damages suffered by third parties, including but not limited to licensors.\n\n
6.2. All assets, real and personal, of Musa Cars, including Site services, Site information, copyrighted works of the Site, trademarks of the Site, commercial appearance of the Site or any material and intellectual property rights related to the Site. All rights to commercial information and know-how are reserved.\n\n
6.3. All rights of all texts, graphics, visuals and all pictures on the site are reserved and cannot be used without permission.\n\n
6.4. Any unauthorized disclosure and use, including but not limited to the unauthorized use of all financial rights regarding the site content, design and software (processing, reproduction, dissemination, representation and public presentation), will constitute a violation of intellectual and industrial property rights.\n\n
6.5.Members accept and undertake that they will comply with the Turkish Code of Obligations, Turkish Penal Code, Law on Intellectual and Artistic Works, Turkish Commercial Code, Decree Law on Trademarks and any existing and/or future legislation when using the Site. Any legal, administrative, criminal and financial liability that may arise due to contrary use belongs to the Member and Musa Cars's right of recourse is reserved.\n\n
7- RESPONSIBILITY\n\n
The Member accepts that there may be deficiencies in the information and services offered/published on the Site, communication problems, technical problems, infrastructure and internet malfunctions, power outages and/or other problems, but not limited to the ones listed, and in the event of such problems/malfunctions, Musa Cars will notify the Member without any notice. is authorized to stop or terminate or cancel car rental activities on the site without the need for notification and without giving any reason. For these reasons, the member cannot claim rights or payments under any name from Musa Cars.\n\n
Musa Cars does not guarantee that the service will be error-free or provided continuously or that the service is free of viruses and other harmful elements. Musa Cars cannot be held responsible for any direct and/or indirect damages arising from the member's use of any product or service. The member accepts and declares that he/she is personally responsible for any damage or loss that may occur as a result of using the service or the site.\n\n
Musa Cars cannot be held responsible for any direct and/or indirect damages arising from the Member's use of any product or service on the site. The member accepts and declares that he/she is personally responsible for any damage or loss that may occur as a result of using the service or the site.\n\n
8- FORCE MAJEURE\n\n
Unavoidable situations that are beyond the reasonable control of the relevant party and that cannot be prevented despite due diligence, including but not limited to natural disasters, riots, wars, strikes, communication problems, technical problems, infrastructure and internet failures, power outages and bad weather conditions. In cases of \"Force Majeure\"; Musa Cars has the right to perform any of its obligations specified in this agreement late, incompletely or not at all. Because, during this Force Majeure, Musa Cars' obligations are suspended. In these and similar cases, Musa Cars will not be deemed to be in arrears, incomplete performance, non-performance or default. For these situations, no compensation under any name can be claimed from Musa Cars. If the force majeure situation continues for more than 7 (seven) days, Musa Cars is authorized to terminate this agreement unilaterally and without compensation, without the need for any notification.\n\n
9- MEMBERSHIP CANCELLATION AND TERMINATION OF THE AGREEMENT\n\n
9.1. In case the Member acts partially or completely against any or all of its obligations arising from this agreement, Musa Cars may unilaterally terminate this agreement and cancel the Member's membership, without the need for any notification and without giving any reason, and may also partially or completely freeze or cancel the services it will receive. For this reason, in case of termination, the Member cannot make any rights or demands from Musa Cars. The member cannot object to this issue.\n\n
9.2. Musa Cars is authorized to terminate this agreement unilaterally, without giving any reason and without the need for any notification, to cancel the Member's membership and to partially or completely freeze or completely cancel the services that the Member has received, is currently receiving or will receive from the site. In this case, the Member may claim that there has been an unjust, unjustified, unreasonable, unintentional and untimely termination, a violation of good faith, or any other reason or excuse, and that Musa Cars will not be entitled to any right, receivable, loss of profit, compensation for damage or damage, or under any other name or title. cannot request any payment.\n\n
10- DURATION OF THE CONTRACT\n\n
This Agreement comes into force from the moment it is approved on the Site and terminates automatically, without the need for further notice, when Musa Cars cancels the Member's membership and/or terminates the services offered on the Site.\n\n
11- PRIVACY AND PROTECTION OF PERSONAL DATA\n\n
11.1 The Member will keep confidential any information, whether commercial, financial, legal or technical, whether or not subject to trade secret or other legal protection, obtained directly or indirectly regarding Musa Cars during the performance of this Agreement, and shall keep Musa Cars' will not disclose it to any person without permission. Otherwise, the Member is responsible for the damages suffered by Musa Cars. In addition, Musa Cars may collect the Member's identity, address, contact, IP and site usage information in a database for all legal purposes, including but not limited to purposes such as conducting user profile and market research, creating reservations and site usage statistics, and can use the information without any restrictions. Musa Cars is authorized to share information regarding the Member with the insurance company, bank and third parties/institutions it deems necessary regarding the services offered on the site. In addition, Musa Cars may share this information with third parties/institutions in order to comply with the obligations imposed by law or upon request for an investigation or investigation carried out by the competent judicial or administrative authority, or to protect the rights and security of users. This confidentiality provision is valid indefinitely, even after the contract period ends.\n\n
11.2 Member's personal data will be collected by automatic or non-automatic means, in accordance with the performance of the contractual relationship or for other reasons stipulated by law, within the framework of the operation and development of the services. The personal data in question is provided by Musa Cars to provide services such as reservation and vehicle sales, to increase company recognition with gifts and messages to be sent with announcements/celebration and other contents, and to provide general or personalized advertisements, announcements and campaign information for the promotion and marketing of services, to provide better service. It will be processed for other purposes such as providing better service to customers by managing customer satisfaction or complaints and conducting customer surveys and providing feedback within the framework of the loyalty program; The member has expressly consented to these matters. Execution of the contract, data security, companies within the group of companies to which Musa Cars is affiliated, and the databases used jointly with them, institutions and organizations from which the approval of their applications will be received, official institutions, authorized representatives, insurance companies, information technology service providers. will be transferred to companies providing call center services, companies used as intermediaries for transportation and cargo delivery, and all third parties whose services are used or cooperated, for the purpose of fulfilling the contract and providing services; The member has expressly consented to these matters.\n\n
11.3 Within the framework of Personal Data Protection legislation, personal data; learning whether it has been processed or not, and if so, requesting information about it; To learn the purpose of processing and whether it is used by us in accordance with these purposes, to learn about the third parties to whom it is transferred domestically or abroad; Request correction in case of incomplete or incorrect processing; Request deletion or destruction or anonymization if the reasons requiring processing no longer exist; In such cases or in case of correction, request that these be notified to third parties to whom data is transferred; Object to this situation if it is thought that a result against the Member has arisen by analyzing the processed data exclusively through automatic systems; In case of any damage suffered due to illegal processing, to request compensation for this damage; They have rights.\n\n
11.4 The Member has approved the sending of commercial electronic messages to the contact addresses currently under Musa Cars or to be provided in the future within the scope of the Law on the Regulation of Electronic Commerce. Commercial messages containing data, audio and video for all kinds of commercial purposes, including but not limited to commercial electronic messages for changes, use and maintenance of the goods or services provided, telephone, call centers, fax, automatic dialing machines, smart voice recorder systems It can be sent electronically using means such as e-mail, short message service.\n\n
12- NOTIFICATION\n\n
The parties accept and undertake that the addresses specified during the membership process are their legal notification addresses, and that notifications to these addresses will have all the legal consequences of legally valid notification unless the address change is notified to the other party in writing.\n\n
The member is responsible for any changes to the contract and services, cancellation of membership, termination of this agreement, termination, etc. He/she has consented to all kinds of notifications being sent to the e-mail address specified during the membership process, and accepts and undertakes that the notification has been notified from the moment it was sent by Musa Cars and will have legal consequences, regardless of whether the e-mail notifications are received or not. Musa Cars is not responsible for the late or non-delivery of the notification to the member and its consequences. E-mail and fax cannot be used in the Member's correspondence with Musa Cars.\n\n
13- CHANGES IN CONTRACT PROVISIONS\n\n
Musa Cars has the right to make unilateral changes to the provisions of this agreement without the need to notify the Member and without giving any reason. The Member is deemed to have accepted the changes in question from the moment they are published on the Site. The member hereby irrevocably accepts this matter.\n\n
14- AUTHORITY AND EVIDENCE AGREEMENT\n\n
14.1.Turkish Law will be applied and Istanbul Anatolian Courts and Enforcement Offices will be authorized to resolve the problems arising from the implementation of this agreement.\n\n
14.2.The Member acknowledges that, in case of disputes that may arise, all kinds of documents, records, books and all kinds of information, writings and records of Musa Cars on computers and the internet will constitute the sole, exclusive and definitive evidence and will be binding, within the scope of HMK.193 of this article. accepts that there is an evidence contract.\n\n
15- OTHER PROVISIONS\n\n
15.1. If any provision of this Agreement is deemed invalid or unenforceable for any reason, the other provisions of the agreement will remain in force.\n\n
15.2. Musa Cars' failure to exercise or delay in exercising any right or power it has under the Agreement shall not constitute a waiver of such right or power, nor shall a single or partial exercise of a right or power preclude the subsequent exercise of that right or power. No waiver of any term, condition or provision of this Agreement shall be deemed or construed as a subsequent or continuing waiver of such term, condition or provision.
15.3.From the moment this agreement is approved on the Site, it replaces the agreement previously approved on the Site, if any. In case of dispute, the provisions of this agreement shall apply, regardless of the period in which the agreement is in force. The Member declares that he/she has no rights or receivables from Musa Cars due to the contract and commercial operation previously approved on the Site, if any, and that he/she irrevocably discharges Musa Cars in the broadest sense in all matters, and that Musa Cars is responsible for the contract and commercial relationship in question. It accepts, declares and undertakes that all responsibilities that have arisen and/or will arise against .\n\n
15.4.The member declares that they have read, understood and accepted all the applications and rules on the site. The member declares that he accepts the arrangements that may be contrary to his interests in the entire contract, knowing and understanding the consequences.\n\n
15.5. The Member may not transfer or assign his rights, entitlements and obligations arising from this Agreement to third parties without obtaining written permission from Musa Cars Company.
15.6 To the extent permitted by law, Musa Cars will not be liable for indirect, consequential or punitive damages (including but not limited to lost profits). Musa Cars' liability for damages arising from the breach of any obligation or warranty, including its obligation to compensate the Member, and its obligation to compensate third parties is limited to the amount of the total fee to be paid to Musa Cars in connection with this Agreement. In any case, Musa Cars will not be responsible for any indirect damages suffered by the Member.\n\n
16. ENFORCEMENT AND ACCEPTANCE\n\n
16.1. This Agreement comes into force on the date it is announced by Musa Cars within Musa Cars. Members accept the provisions of this agreement by using Musa Cars. Musa Cars may change the provisions of this agreement at any time, and the changes will come into force directly on the date of publication on Musa Cars, without any notification and/or acceptance, by specifying the version number and change date.\n\n
16.2. The Member acknowledges that, in case of disputes that may arise from this Agreement, the electronic and system records, commercial records, book records, microfilm, microfiche and computer records kept in the databases and servers of \"MUSA CARS\" will constitute valid, binding, definitive and exclusive evidence. MUSA CARS accepts, declares and undertakes that he/she has taken the oath since the offer of oath and that this article is in the nature of an evidentiary contract within the meaning of Article 193 of the Code of Civil Procedure No. 6100.\n\n
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